Any communications expert will tell you that cross cultural communication skills involve one, some or all of the following steps:
use appropriate language, rephrase what the other person has said, use body language to get your point across, read the body language of the other person, relax, adopt an attitude of learning, don't make assumptions, clarity, step into the other person's shoes, be patient with non-native speakers, respect cultural differences, etc...
Easy isn't it? So why then are we still frequently misunderstood, and why do we frequently misunderstand others even when we know and use the steps described above? Why don't the steps work as promised?!!
The first step to understanding these vexing questions is that all of us have a super powerful filtering system that filters any experience we have. These filters are a result of our values, beliefs, experiences, language and culture which means that in a room of 100 people listening to the same person talk, there could be 100 different reactions to the speech ranging from agreement to violent disagreement, from pleasure to disgust. It all depends on who you ask! None of the listeners' perceptions are 100% accurate and our filters affect us differently causing miscommunication and misunderstanding all the time.
Second Look: Leading with Questions?
Leadership gurus all agree that questions are the ultimate empowerment tool. Yet the desire and ability to ask probing and telling questions is sometimes the last thing on a leader's mind. Why is this so? The leader (or work-in-progress leader in this case) incorrectly assumes that answers must drop from his or her hat whenever asked. These yet-to-bloom leaders feel that leaders lead with answers. However, nothing could be further from the truth as researchers have found that the best and most successful leaders lead with questions!
Questions have the amazing power to:
1. Empower staff to think.
2. Create a learning culture to ensure organizational success.
3. Ensure that the right question is eventually answered.
An Evening with Jeff
Looking to lead a life of excellence? Of course you are! And lucky for you, Jeff is here to help. Take this FREE introductory NLP (Neuro-Linguistic Programming ) course, and start living the life you love!
November 10 & 17, 7:00pm-9:00pm
Your Best You!
You can't lead others until you can lead yourself! Learn to build leadership skills from within using the basics of NLP, and become the best you can be!November 15, 9:30am-5:00pm
You've always wondered about it, haven’t you? Well, it’s not some trick magicians use to make you sleepy. Learn to use hypnosis in your everyday life to get what you want, when you want it! No hocus-pocus allowed.
November 14, 9:30-4:30
Quote The greatest
problem in communication is the illusion that it has been accomplished.
-Daniel W. Davenport