use appropriate language, rephrase what the other person has said, use body language to get your point across, read the body language of the other person, relax, adopt an attitude of learning, don't make assumptions, clarity, step into the other person's shoes, be patient with non-native speakers, respect cultural differences, etc...
The first step to understanding these vexing questions is that all of us have a super powerful filtering system that filters any experience we have. These filters are a result of our values, beliefs, experiences, language and culture which means that in a room of 100 people listening to the same person talk, there could be 100 different reactions to the speech ranging from agreement to violent disagreement, from pleasure to disgust. It all depends on who you ask! None of the listeners' perceptions are 100% accurate and our filters affect us differently causing miscommunication and misunderstanding all the time.
Second Look: Leading with Questions?
Questions have the amazing power to:
1. Empower staff to think.
2. Create a learning culture to ensure organizational success.
3. Ensure that the right question is eventually answered.