Mr. Delay is always missing his deadlines and this is causing the team to suffer. As his manager, you’re tired, fed up and even frustrated by his performance. You’ve tried many ideas to remedy this: sending him for time-management training, pushing him to increase his work-speed, even hiring an intern to relieve his workload, but nothing seems to work.
Band-aids are temporary solutions that only mask the problem. Too often managers give band-aids and directly offer advice, BUT as the Manager-Coach YOU KNOW BETTER. You are more like a surgeon, going deep beyond the surface to remove the problem permanently.
The Coaching Conversation with Mr. Delay
- YOU: You have been working very hard, and I'd like to thank you for that. I noticed that you have been late with many deadlines. Is there anything I can help with?
- MR. DELAY: I don’t know. I have done my best. I am very frustrated to be honest.
- YOU: Yeah, I can understand. You must feel frustrated. What do you feel is the reason for missing deadlines?
- MR. DELAY: Well, I think because I have too much work to do everyday, I just can’t finish it.
Most managers would have stopped here and offered a band-aid solution! Read on to see what the Manager-Coach does differently. Download for the full case study including the conversation, and coaching tools explained.